physical products

the physical products we sell are all custom made to order and so the following terms apply.

Delivery

When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

[Covid-19]​ When will I get my order?
Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at webadmin@staticliquid.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at webadmin@staticliquid.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at webadmin@staticliquid.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns and Exchanges

As products are custom made to order, we don’t offer returns and exchanges, if you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at webadmin@staticliquid.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at webadmin@staticliquid.com with photos of wrong/damaged items and we’ll sort that out for you!

 

Digital products

when purchasing and using digital products, you agree to the terms and conditions, and end user licence agreement presented here

Whilst every effort has been made to ensure that any and all files available for download are secure and malware free, the responsibility is down to you as the downloader to ensure these files are safe for use.
Whilst every effort has been made to ensure that any and all files available for download operate as designed, the responsibility is down to you as the downloader to ensure these files work as designed within the system you are using them on.
Finally, any issues that arise from said use, cannot be attributed to staticliquid, and you accept that staticliquid, its principals, contractors and assigns will be held safe from prosecution in any form.

End-User License Agreement (EULA) of staticliquid software

Please read this EULA agreement carefully before completing the installation process and using any staticliquid software. It provides a license to use the staticliquid software and contains warranty information and liability disclaimers.
By clicking “accept” or installing and/or using the staticliquid software, you are confirming your acceptance of the Software and agreeing to become bound by the terms of this EULA agreement.
If you are entering into this EULA agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates to these terms and conditions. If you do not have such authority or if you do not agree with the terms and conditions of this EULA agreement, do not install or use the Software, and you must not accept this EULA agreement.
This EULA agreement shall apply only to the Software supplied by staticliquid herewith regardless of whether other software is referred to or described herein. The terms also apply to any staticliquid updates, supplements, Internet-based services, and support services for the Software, unless other terms accompany those items on delivery. If so, those terms apply.

License Grant

staticliquid hereby grants you a personal, non-transferable, non-exclusive licence to use the purchased version of staticliquid software on your devices in accordance with the terms of this EULA agreement.
You are permitted to load the staticliquid software to a single device (for example a PC, laptop, mobile or tablet) under your control. You are responsible for ensuring your device meets the minimum requirements of the staticliquid software.
You are not permitted to:

Edit, alter, modify, adapt, translate or otherwise change the whole or any part of the Software nor permit the whole or any part of the Software to be combined with or become incorporated in any other software, nor decompile, disassemble or reverse engineer the Software or attempt to do any such things
Reproduce, copy, distribute, resell or otherwise use the Software for any commercial purpose
Allow any third party to use the Software on behalf of or for the benefit of any third party
Use the Software in any way which breaches any applicable local, national or international law
use the Software for any purpose that staticliquid considers is a breach of this EULA agreement

Maintenance and Support

No maintenance or support for staticliquid software is provided by this license. You may submit bugs or feature requests to staticliquid via their website, but no guarantee is provided upon their resolution or addition. If any new features are added they will be included in future versions and will require a new license.
Intellectual Property and Ownership
staticliquid shall at all times retain ownership of the Software as originally downloaded by you and all subsequent downloads of the Software by you. The Software (and the copyright, and other intellectual property rights of whatever nature in the Software, including any modifications made thereto) are and shall remain the property of staticliquid.
staticliquid reserves the right to grant licences to use the Software to third parties.

Termination

This EULA agreement is effective from the date you first use the Software and shall continue until terminated. You may terminate it at any time upon written notice to staticliquid.
It will also terminate immediately if you fail to comply with any term of this EULA agreement. Upon such termination, the licenses granted by this EULA agreement will immediately terminate and you agree to stop all access and use of the Software. The provisions that by their nature continue and survive will survive any termination of this EULA agreement.

Governing Law

This EULA agreement, and any dispute arising out of or in connection with this EULA agreement, shall be governed by and construed in accordance with the laws of gb.